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Product Security

We make medicines for some of the world’s most serious and life-threatening diseases, and protecting patient safety at each step of the supply chain is critical. We are committed to ensuring people can safely access our medicines when they need them.

Illegitimate medicines – medicines that may be counterfeit, adulterated, diverted or illegally imported - continue to pose a significant global threat to patient safety. These medicines are neither safe nor effective and have significant negative implications for public health. Several factors, such as technological advancements, globalization and the Internet, have enabled counterfeiters to more easily manufacture counterfeit goods and introduce illegitimate medicines into the supply chain.

What You Can Do to Protect Product Safety

Check product packaging, look out for:

  • Missing lot #, NDC#, expiration date or serialization #
  • External packaging, labeling, and inserts in a foreign language, spelling errors, or poor quality printing
  • Damaged, altered, unsealed, or open packages

Purchase only from legitimate suppliers, be cautious of:

  • New or unfamiliar suppliers
  • Offers for medicine at price that might be “too good” to be true
  • Rogue online pharmacies or social media accounts offering medicines for sale
  • Products in short supply or high demand are often targets of counterfeiters
If you believe a product is suspicious:

  • Quarantine, investigate, and properly handle suspect and illegitimate drugs
  • To verify or trace the product, send a request to [email protected] and include serial number, lot number, NDC number, and expiration date.

SAP Information Collaboration Hub Portal

The SAP ICH Portal provides our business partners that are not engaged with a Drug Supply Chain Security Act (DSCSA) Solution Provider, and/or have not yet obtained Global Location Numbers (GLNs) to identify their locations, with a compliant method to access and retrieve serialized shipment data.

Download a step-by-step guide on navigating the SAP ICH portal

Important Contact Information

  • Call Genentech Product Quality at 1-800-334-0290 for product quality and authentication inquiries
  • Report a side effect by visiting the FDA MedWatch Program site at FDA.GOV/MEDWATCH
  • For information about Genentech’s serialization efforts and DSCSA, email [email protected]