We provide support for ongoing distribution needs and references for customers seeking access to product.
Updated on 4/10/2025
Please note that order deliveries continue to be affected due to additional severe weather conditions sweeping through the Eastern U.S. We are monitoring the situation and will contact you directly if your order delivery is impacted.
If you have questions about the status of your order, please contact Genentech Customer Service at 1-800-551-2231 or your Channel Inventory (CIM) Manager.
The daily order deadline for next-day delivery, including small parcel Hemlibra, has been changed to 12pm PST. Orders received after this time will be processed on the next business day. While we strive to ship orders the next day, please be aware that we may experience delays due to our new SAP system change, and your order may arrive 1-3 days later than expected.
Thank you for your patience and understanding, we are working diligently to get back to normal processing times.
Select the product you are interested in to find an authorized distributor or specialty pharmacy.
Note: These links take you directly to the website for that product.
Customers who have entered into direct distribution agreements with Genentech to purchase Hemlibra can order it online.
If you already have a login, sign in to genentechDirect.com.
Need a login? Request access.
Genentech permits authorized organizations to use our products for research or clinical trials conducted in the United States.
Learn more & submit product requestSpecialty pharmacies and infusion centers interested in limited distribution Genentech products may request access to purchase those products from an authorized wholesaler or specialty distributor.
Learn about the program & submit an access request