We will be closed Thursday, July 4, 2024, in observance of the 4th of July holiday.
Please note that any order placed after 4 pm ET (1 pm PT) on Tuesday, July 2, will ship the following Monday, July 8, for delivery on Tuesday, July 9, 2024.
If you have any questions or need immediate assistance, please contact Genentech Customer Service at 800-551-2231, Monday - Friday 9 am - 8 pm ET (6 am - 5 pm PT).
Genentech product may be eligible for return, replacement or credit, depending on the situation. Learn more about how to handle expired or soon-to-be expired products, spoiled or damaged product, or shipping issues here.
Genentech processes returns for Expired and Spoiled product through Genentech Direct, our online returns system.
What to do with an expired, or soon to expire, product
How to handle a spoiled or damaged product
Manage shipment issues such as delivery damage or Tag alerts
Report general quality concerns about the manufacturing, labeling or handling of product.